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話(huà)題一(道歉信)：

Directions:

An employee in your store had treated a foreign customer Mr. Smith very badly. Write a letter to express your personal apology as the manager, telling him measures to compensate and to improve service and expressing hope for understanding.

Write your letter about 100 words. Do not sign your own name at the end of the letter. Use "Li Ming" instead. Do not write the address.

Dear Mr. Smith,

I wish to apologize for the impolite service you received from our employee Ma Lin last Friday. Her actions toward you were absolutely inappropriate.

Because of this occurrence, we have relieved Ma Lin of her position. We would also like to offer you a cash coupon of 100 yuan (RMB) which can be used to buy anything at our store. We value our customers and hope that this token will help compensate for the embarrassment you felt. We are enhancing our training for all of our employees to avoid such a problem in the future.

Thank you for your understanding. We hope that this is a satisfactory solution to the problem.

Yours sincerely,

Li Ming

話(huà)題二（祝賀信）：

Directions:

Your friend has just won the first prize in the English Speaking Contest. Write a letter to congratulate him. In your letter you should

1) express your congratulations,

2) explain the reasons why he won the prize, and

3) deliver your wishes.

You should write about 100 words. Do not sign your own name at the end of your letter. Use "Li Ming" instead. You do not need to write the address.

Dear Li Hong,

I am much delighted to hear that you have just won the first prize in the English Speaking Contest. I am writing the letter to congratulate you. Please accept my sincere congratulations.

You have always been the most hardworking, intelligent and excellent student in our class. Your sterling pronunciation and fluent expression make you certainly the best among all the contestants. I think you are the one who deserves the prize. We are all proud of you.

You have set a good example for the rest of our class. All of us will learn from you. I wish you a promising future.

Yours Sincerely,

Li Ming

話(huà)題三（請(qǐng)求信）：

Directions:

You have just spent a weekend with your parents, living in a hotel in Beijing. When you get home you find that you have left a bag at the hotel. Write a letter to the manager of the hotel, inquiring whether the bag has been found. Give any relevant information about the bag. Ask the manager to contact you immediately if the bag is found and tell him/her how the bag can be sent to you.

You should write about 100 words on the ANSWER SHEET.

Do not sign your own name at the end of the letter. Use "Li Ming" instead.

Do not write the address. (10 points)

Dear Mr./Ms. Manager,

I lived in Room 608 in your hotel on August 10, 2015. Could you please check your Lost and Found Department and see whether my bag is left there?

The bag is a small black, leather document case. Inside it, you will find several business cards and a photo of my family. These things are not very valuable in money terms, but they have a lot of personal value.

I would appreciate it if you could contact me as soon as possible. If you find my bag, please send it to me by EMS, and I would be most grateful. Thank you for your help.

Yours sincerely,

Li Ming

話(huà)題四（通知）：

Directions:

Write an announcement in behalf of the Students' Union to inform all the students in your university that a lecture will be given by Mr. Li Wei, a professor from Peking University. The announcement should include:

1) a brief introduction of the professor;

2) necessary information about the lecture.

Your letter should be no less than 100 words. You don't need to write the address. Don't sign your own name at the end of the letter. Use "Li Ming" instead.

Announcement

Li Wei, a professor of history from Peking University, will give a lecture in our university on the international relations at present, especially the relations between China and western powers.

Professor Li Wei is a Chinese expert in the field who has written a number of books and articles on the subject of the relations between China and the United States. Teachers and students, students of the History Department in particular, are expected to attend the lecture.

The lecture is scheduled to be given in room 101 of the school library from 14:00 to 17:00 next Tuesday. We are looking forward to seeing you there.

Students' Union

May 17, 2015