飯店情境英語(yǔ)
- 所屬分類(lèi)：
- 作者：
王肇華 主編
- 出版社：
格致出版社
- ISBN：9787543214231
- 出版日期：2008-6-1
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原價(jià)：
￥26.00元
現(xiàn)價(jià)：￥18.30元
-
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圖書(shū)簡(jiǎn)介
本書(shū)作為中等職業(yè)學(xué)校“飯店服務(wù)與管理”專(zhuān)業(yè)的英語(yǔ)教材之一，是根據(jù)上海市中等職業(yè)教育課程教材改革辦公室頒布的“飯店服務(wù)與管理”專(zhuān)業(yè)課程標(biāo)準(zhǔn)以及《旅游涉外飯店星級(jí)的劃分及評(píng)定》的國(guó)家標(biāo)準(zhǔn)及其對(duì)星級(jí)飯店的考核要求編寫(xiě)的。全書(shū)以飯店的工作崗位為邏輯線索設(shè)計(jì)課程，分為前廳、客房、餐飲三大部分。每部分由6～7課組成。每一課均以該部分的某一“主要專(zhuān)業(yè)崗位工作人員英語(yǔ)”為課題，模擬該崗位工作人員工作環(huán)境，以其員工需要使用英語(yǔ)與外賓溝通方能完成工作任務(wù)為引領(lǐng)，以員工與賓客進(jìn)行有效的溝通必須具備的英語(yǔ)聽(tīng)說(shuō)能力為依據(jù)，編寫(xiě)了2～4篇情境對(duì)話。教材突出服務(wù)工作中必知和應(yīng)知的常用基礎(chǔ)英語(yǔ)的知識(shí)內(nèi)容，注重強(qiáng)化學(xué)生英語(yǔ)基本技能，尤其是聽(tīng)、說(shuō)等技能的綜合訓(xùn)練，力求使學(xué)生在學(xué)習(xí)本教材后能初步掌握飯店服務(wù)常用英語(yǔ)，從而具備用英語(yǔ)與賓客進(jìn)行有效溝通，順利完成賓館各部門(mén)服務(wù)工作的職業(yè)能力。
目錄
Part One Front Office
Unit One English for Reservationists
Situational Dialog One A Telephone Call Reservation
Situational Dialog Two Sorry， Our Hotel Is Full
Situational Dialog Three A Group Reservation
Exercises
Unit Two English for Receptionists （Ⅰ）
Situational Dialog One A Face-to-Face Reservation
Situational Dialog Two Checking in Guest with Reservation
Situational Dialog Three Checking in Guest without Reservation
Situational Dialog Four Checking in a Group
Exercises
Unit Three English for Receptionists （Ⅱ）
Situational Dialog One Changing Room
Situational Dialog Two Extending Stay
Situational Dialog Three Lost and Found
Situational Dialog Four Can We Keep the Rooms till Three？
Exercises
Unit Four English for Bellmen
Situational Dialog One Escorting Guest to Room
Situational Dialog Two Ticket Booking
Situational Dialog Three Scenic Spots in Shanghai
Exercises
Unit Five English for Information Clerks
Situational Dialog One How Can I Get to the Place？
Situational Dialog Two Is Mr. Smith in？
Situational Dialog Three One-Day Tour Service
Situational Dialog Four Posting Letter for Guest
Exercises
Unit Six English for Cashiers
Situational Dialog One At Foreign Exchange Counter
Situational Dialog Two Checking Out
Situational Dialog Three SOmething Wrong with Bill
Exercises
Unit Seven English for Operators
Situational Dialog One May I Speak to …
Situational Dialog Two My Baggage Is Missing
Exercises
Part Two Housekeeping
Unit one
Exercises
Unit Three English for Room Attendants （Ⅲ）
Situational Dialog One Extra Bed
Situational Dialog Two One More Blanket, Please
Situational Dialog Three Room Service
Situational Dialog Four Replenishing Mini-bar
Exercises
Unit Four English for Floor Attendants （ Ⅰ ）
Unit Five English for Floor Attendants （Ⅱ）
Unit Six English for Laundry Clerks
Part Three Food and Beverage
Unit One English for Hostesses
Unit Two English for Waiters （Ⅰ）
Unit Three English for Waiters （Ⅱ）
Unit Six English for Banquet Waiters
Unit Seven English for Bartenders
APPENDIX
